Question 1

What is RupiMart and how do you offer such affordable prices?

Accepted Answer

RupiMart is a curated Indian value-commerce marketplace. We work directly with verified Indian manufacturers and artisans, eliminating middlemen commissions and passing 100% of the cost savings to our customers.

Question 2

How long does shipping and delivery take?

Accepted Answer

Standard delivery takes 3 to 5 business days across metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune) and 5 to 7 days for regional towns. Express priority shipping arrives in 24-48 hours.

Question 3

Is Cash on Delivery (COD) available?

Accepted Answer

Yes, Cash on Delivery is available across 19,000+ PIN codes in India. We also accept UPI (Google Pay, PhonePe, Paytm), Credit/Debit cards, and Net Banking.

Question 4

What is your return and replacement policy?

Accepted Answer

We offer a 7-day hassle-free return/replacement window from the date of delivery for defective, damaged, or incorrect items. Personal care and hygiene items can be replaced if delivered damaged.

Question 5

How do I apply promotional coupons?

Accepted Answer

During checkout or on the Shopping Cart page, enter your promo code (e.g. RUPI50 or WELCOME10) in the 'Apply Coupon' box and click Apply. The discount will be reflected immediately.

Question 6

Are products backed by warranty?

Accepted Answer

Yes! All electronics and accessories carry a minimum 6-month to 1-year brand warranty. Full warranty terms are stated on individual product pages.

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